Routine failures in the process for blood testing and the communication of results to patients in primary care in the UK

"A number of potential failures in testing and communicating results to patients were identified, and some specific ideas for improving existing systems emerged. These included same-day phlebotomy sessions, use of modern technology methods to proactively communicate routine results and targeted training for receptionists handling sensitive data."

Routine failures in the process for blood testing and the communication of results to patients in primary care in the UK: a qualitative exploration of patient and provider perspectives
I Litchfield, L Bentham, A Hill, RJ McManus, R Lilford, S Greenfield
BMJ Quality and Safety 2015;24:681-690 doi:10.1136/bmjqs-2014-003690

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