"what middle managers do, now, on behalf of quality improvement – and what they could do more of, if their contributions and unique positioning in the organization were better utilized and understood. Especially when it comes to making improvement endeavors operational and sustainable."
WIHI: The Managers and Management We Need to Improve Care (audio recording)
D Munch, S Calcasola, K Mate
Institute for Healthcare Improvement
March 2015
Listen to the audio recording here.
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