"Kaiser Permanente's Care Management Institute has developed a replicable method for using video ethnography to learn from patient and staff experiences by capturing interviews and observations on videotape, analyzing the footage to identify improvement opportunities, and highlighting them in short videos that reflect the heart of patient experiences."
Toolkit: Getting Started in Video Ethnography - A Catalyst for Guiding and Motivating Quality Improvement
Kaiser Permanente, Care Management Institute
2010
Read more here.
No comments:
Post a Comment