"Through the introduction of our MediDial cards we not only reduced the frequency junior doctors needed to contact the switchboard on a daily basis, but also the length of time spent waiting to speak to an operator. The MediDial cards were also found to be time saving and more useful than the previous intranet based database."
MediDial cards: a quick win for service improvement
Mike Davies, Sonia Panchal
BMJ Quality Improvement Reports 2014;3
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