Tuesday 5 August 2014

Patient complaints in healthcare systems

"Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints"

Patient complaints in healthcare systems: a systematic review and coding taxonomy
TW Reader, A Gillespie, J Roberts
BMJ Quality and Safety, 2014;23: 678–689

Read more here.

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