Wednesday, 22 October 2014

"Patient experience is a key quality outcome for modern health services, but most existing survey methods are long and setting-specific. We identified the need for a short generic questionnaire for tracking patient experience."
 
A short generic patient experience questionnaire: howRwe development and validation
T Benson, H Potts
BMC Health Services Research 2014, 14:499

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Lean management and the psychosocial work environment

"As health care struggles to meet increasing demands with limited resources, Lean has become a popular management approach. It has mainly been studied in relation to health care performance. The empirical evidence as to how Lean affects the psychosocial work environment has been contradictory."

Interactions between lean management and the psychosocial work environment in a hospital setting - a multi-method study
W Ulhassan, U von Thiele Schwarz, J Thor, H Westerlund
BMC Health Services Research 2014, 14:480

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Wednesday, 15 October 2014

Financial failure in the NHS

"This report describes the current financial state of the NHS and the drivers of financial failure before setting out the approaches used to avert financial failure or to deal with it once it occurs. We finish with some recommendations for the future. "

Financial failure in the NHS: What causes it and how best to manage it
R Murray, C Imison, J Jabbal
October 2014

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System leadership: Lessons and learning

"A consensus is emerging in England around the concept of ‘integrated care’ as the best hope for a sustainable NHS. For leaders in the health care system, this represents an immense challenge. Leading across complex interdependent systems of care is a new and different role, undertaken alongside the already difficult task of leading successful institutions."

System leadership: Lessons and learning from AQuA's Integrated Care Discovery Communities
D Fillingham, B Weir
October 2014

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Achieving better access to mental health services by 2020

"The introduction of new standards, new payment and new commissioning regimes will drive a much richer set of data about the quality and performance of services for all ages and the outcomes achieved. Much more relevant data, open to patients, the public, providers and commissioners will help to drive improvement and expose and then eradicate unacceptably long waits for treatment."

Achieving better access to mental health services by 2020
NHS England, Department of Health
August 2014

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Safe staffing and escalation process

"Whilst it has not led to any cost savings, the consistent and robust focus on safe staffing has had a number of other benefits through a robust focus on safe staffing levels, e.g. a benefit to patient care through a consistent approach to staffing in clinical areas, empowering senior nurse leaders to make decisions about safe staffing."

St George's Healthcare NHS Trust Safe staffing and escalation process
St George's Healthcare NHS Trust
NICE Shared Learning
September 2014

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Separating diagnostic neurology from management of long-term neurological conditions

"We believe that our new model of service delivery for patients with long-term neurological conditions is leading to a significant improvement in quality and efficiency"

Separating Diagnostic Neurology from Management of Long-Term Neurological Conditions: A new concept of service delivery
Royal Bolton Hospital NHS Foundation Trust
NICE Shared Learning
September 2014

Read more here.